Returns and exchanges

Returns and Withdrawal Policy

1. Return period

We respect your right to decide. In accordance with applicable regulations, you have the right to withdraw from a distance contract within 14 calendar days without providing any reason.

This period is counted from the day on which you (or a third party other than the carrier indicated by you) acquired physical possession of the goods.
To meet the deadline, it is sufficient for you to send us a statement regarding your withdrawal from the contract or to return the goods before the 14 calendar day period has expired.

2. In what condition must the returned goods be?

Based on good industry practices, the returned product should be in an unchanged condition, unless the change was necessary within the limits of ordinary management (e.g., trying on clothing at home). To enable us to process your return efficiently, please follow the rules below:

Cleanliness and no signs of use: The product must not show any signs of use, dirt (e.g., cosmetic foundation), or carry foreign odors (e.g., perfume, smoke).
Tags: The goods should have all original tags, labels, and safety elements that were attached to them at the time the product was received.
Packaging: Returned goods should be sent back in their original and undamaged packaging (e.g., a shoe box) if it constitutes an integral part of the product.
Proof of purchase: You will also need a receipt or invoice for the return.

Important note regarding packaging: Please do not apply tape directly to the original packaging, e.g., a shoe box. The packaging is part of the product's value. Please pack it in foil, paper, or an additional shipping carton.

3. Return procedure (Step by step)

Inform us of your decision to withdraw from the contract within 14 calendar days of receiving the goods. To initiate a return, you can contact us via email at info@beonwin.com.
Fill out the form: Complete the return/withdrawal form. You can use the template attached to your shipment or download it from our website.
Prepare the package: Pack the returned goods securely. Include the completed form and proof of purchase (receipt or order number) inside, which will significantly speed up the verification of the return in our warehouse.
Send the goods: Send the package prepaid (at your own expense) to our warehouse address. Please remember that the direct cost of returning the goods (shipping cost) is borne by the Buyer. We do not accept packages sent "cash on delivery."

Return address:
Architecture Center Sp. z o.o.
ul. Życzliwa 23/1
53-030 Wrocław
with the note: "RETURN"

We do not accept returns sent to any other address.

If you have any questions regarding returns, you can always contact us via email at info@beonwin.com.

Shipping costs will depend on the carrier you choose. You decide how to send the goods back to us. Items sent to us without a prior return request will not be accepted.

4. Refund

We will refund your money promptly, no later than 14 calendar days from the day we receive the returned goods. We will notify you once we have received and inspected your return and inform you whether the refund has been approved or rejected. We may withhold the refund until we have received the goods back or you have provided proof of return.

If the refund is approved, it will be processed automatically using the same payment method as used for the purchase.

Please note that your bank or credit card company may also take some time to process and post the refund. If more than 14 calendar days have passed since your return was approved, please contact us at info@beonwin.com.

5. Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the problem and fix it.

6. Exceptions to the right of return

Certain types of items cannot be returned. These include, for example, perishable goods (such as food, flowers, or plants), custom products (such as items provided as special orders or personalized), and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases.

Due to the specific nature of sports and outdoor equipment, the right of return does not apply to:

Health and hygiene: Goods delivered in sealed packaging that cannot be returned after opening (e.g., personal underwear, socks – if the packaging has been torn).
Safety (PPE Equipment): Personal Protective Equipment (e.g., climbing helmets, harnesses, carabiners), if the nature of the product makes it impossible to verify whether it has been damaged in a way that is not visible after the factory seals are broken.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have questions or concerns about a specific item.

7. Product exchange

We do not conduct direct exchanges (e.g., a different size for the same item in a single transaction). If you wish to exchange a product, please follow this procedure: