Terms and Conditions of the beonwin.com online store
These Terms and Conditions define the rules for using the beonwin.com Online Store, the rules for concluding product sales agreements, the rules for executing these agreements, as well as the complaint handling and contract withdrawal procedures.
§ 1. General Provisions
1. The online store operating at beonwin.com is run by the company:
Architecture Center Sp. z o.o. with its registered office in Wrocław (53-148), ul. Wolbromska 18/1B, entered into the register of entrepreneurs of the National Court Register under the number KRS: 0000277673, NIP (Tax Identification Number): 8951873909, REGON (National Business Registry Number): 020456434.
2. Contact details for the Client:
- Customer service office (address for returns and complaints): ul. Życzliwa 23/1, 53-030 Wrocław
- Correspondence address: ul. Wolbromska 18/1B, 53-148 Wrocław
- E-mail address: info@beonwin.com
- Phone number: +48 71 733 67 40
3. The Terms and Conditions are addressed to Consumers, Entrepreneurs with consumer rights, and Entrepreneurs using the Store.
§ 2. Definitions
- Store – the website run by the Seller at the address beonwin.com.
- Seller – Architecture Center Sp. z o.o.
- Client – an entity making a purchase in the Store.
- Consumer – a natural person performing a legal transaction not directly related to their business or professional activity.
- Entrepreneur with consumer rights – a natural person conducting business activity who enters into an agreement directly related to that activity, when it follows from the content of the agreement that it does not have a professional nature for that person.
- Goods – a product available in the Store that is the subject of a Sales Agreement.
- E-receipt – a fiscal document in electronic form, the scope of which is regulated by the Act on Tax on Goods and Services of March 11, 2004, the Regulation of the Minister of Finance on fiscal cash registers, and the Regulation of the Minister of Entrepreneurship and Technology on criteria and technical conditions that must be met by fiscal cash registers.
§ 3. Services provided electronically
1. The Seller provides free services electronically consisting of: making the Order Form available, maintaining a Client Account, and sending the Newsletter.
2. The Client is obliged to use the Store in a manner consistent with the law and good practices , respecting personal rights and the copyrights of third parties.
§ 4. Rules for placing orders
1. The Client may place orders 24 hours a day, 7 days a week.
2. The order process consists of selecting the Goods, adding them to the cart, filling in address details, selecting the method of delivery and payment, and clicking the "I order and pay" button or an equivalent button.
3. Placing an order constitutes an offer to conclude a contract for the sale of the Goods.
4. Upon placing an order, the Seller immediately confirms its receipt and accepts the order for processing by sending an appropriate e-mail to the Client's address. At this moment, the Sales Agreement is concluded.
5. The Seller provides the Client with proof of purchase (e-receipt or VAT invoice) in electronic form to the e-mail address indicated during the order placement.
6. The Client obtains access to the proof of purchase and its readable view via a unique hyperlink provided by the Seller or in the form of a PDF file sent to the e-mail address provided by the Client during the order placement. In case of problems with accessing the document or its readable view, the Client should check the SPAM folder and contact the Seller immediately.
§ 5. Prices and payments (Omnibus Directive)
1. Prices of Goods stated in the Store are gross prices and include VAT.
2. In accordance with the requirements of the Omnibus Directive, in every case of informing about a price reduction of Goods, next to information about the reduced price, the Seller also displays the lowest price of these Goods that was in force during the 30 days before the reduction was introduced.
3. The Store offers the following payment methods:
- Electronic payment and payment card via external operators.
- Traditional bank transfer to the Seller's bank account.
- Cash on delivery upon receipt of the shipment.
§ 6. Delivery
1. Delivery of Goods is carried out within the territory of the Republic of Poland and selected European Union countries.
2. The Seller provides the following delivery methods (depending on the product specification):
- Courier delivery, courier delivery with cash on delivery (InPost, Pocztex, DPD).
- Collection at collection points and parcel lockers (InPost, Pocztex, DPD).
- Personal collection at the company's registered office by prior arrangement.
§ 7. Right to withdraw from the contract
1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from the contract without giving a reason within 14 days from the date of receiving the Goods.
2. To exercise the right of withdrawal, an unambiguous statement of withdrawal must be submitted (e.g., e-mail: info@beonwin.com or a letter sent by post).
3. The Client returns the Goods at their own expense. The Goods should be in an unchanged state, unless a change was necessary within the limits of ordinary management (checking the features and functioning of the item).
4. The Seller shall refund all payments received, including the costs of delivery of the item (up to the amount of the cheapest delivery method offered), immediately, and no later than 14 days from the date of receipt of the withdrawal notice.
§ 8. Complaints and product conformity with the contract
1. The Seller is liable for any lack of conformity of the Goods with the contract that exists at the time of delivery and is revealed within two years from that moment.
2. In the event of a lack of conformity of the Goods with the contract, the Client may request its repair or replacement.
3. The Seller may perform a replacement when the Client requests a repair, or a repair when the Client requests a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Client is impossible or would require excessive costs.
4. Complaints should be submitted to info@beonwin.com. The Seller will process the complaint within 14 calendar days.
§ 9. Product reviews
1. The Seller provides access to product reviews posted by Clients.
2. Verification of reviews: The Seller ensures that the published reviews come from persons who have actually purchased the product. Verification takes place by sending individual links for rating after a purchase is made or by checking if the author of the review is in the Store's order database.
§ 10. Final provisions
1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code, the Act on Consumer Rights, and the GDPR shall apply.
2. Disputes may be settled amicably, including through the EU ODR platform available at: http://ec.europa.eu/consumers/odr.
3. The Seller reserves the right to amend the Terms and Conditions. Orders placed before the date of entry into force of the amendments are processed on the basis of the provisions in force on the day the order was placed.
Model contract withdrawal form
(this form must be filled out and returned only if you wish to withdraw from the contract)
Addressee:
Architecture Center Sp. z o.o.
ul. Wolbromska 18/1B, 53-148 Wrocław
e-mail: info@beonwin.com
I/We (*) hereby inform(*) about my/our withdrawal from the sales contract for the following items(*) / from the provision of the following service(*):
Date of conclusion of the contract (order placement): ............................................................
Date of receipt of goods: ............................................................
Name and surname/Name of the consumer(s): ............................................................
Address of the consumer(s): ................................................................................
Order number (optional): ............................................................
Please refund the paid price of the goods to the following bank account number:
............................................................
Signature of the consumer(s) (only if the form is sent in paper version):
__________________________________________
Date: ............................................
(*) Delete as appropriate.