Frequently Asked Questions (FAQ)

Placing an order in our store is simple and intuitive. Select the products you are interested in, add them to your cart, and then proceed to checkout. Fill in the shipping details form and select a payment method. Once your order is confirmed, you will receive an email with confirmation and your order number.

We accept credit and debit card payments (Visa, Mastercard, American Express, Maestro), bank transfers, BLIK, and express online payments. All transactions are fully secured.

Yes, you can cancel or change your order if it has not yet been shipped. Please contact us as soon as possible via email or phone. Once your package has been shipped, you can use your right of return.

Yes, after placing an order, you will automatically receive a confirmation email containing the order details and a reference number. If you do not receive a confirmation within a few minutes, please check your spam folder or contact us.

Free delivery applies to orders over 249 PLN (this discount does not stack with other promotions). Standard shipping costs start from 9.99 PLN, but depend on the selected delivery method. You will see the exact costs during checkout before making payment.

We fulfill orders within 24 hours on business days. Most orders placed before 3:00 PM are shipped the same day. Delivery time depends on the selected shipping method and is usually 1-3 business days for courier shipments in Poland. Products available on request may require a longer fulfillment time - we inform you about this in the product description.

Yes, we ship to European Union countries. International shipping costs and delivery times are displayed during checkout. Customs duties and taxes (if applicable) are calculated at checkout.

Once your order is shipped, you will receive an email with the tracking number and a link to track your package. You can also check your order status by logging into your account on our store.

If your package has not arrived within the estimated time, first check the shipment status using the tracking number. If the problem persists, please contact us - we will help clarify the situation with the courier and find a solution.

You have 14 days from receiving the product to return it without giving a reason, in accordance with consumer law. The product must be unused, in its original packaging with tags.

To return a product, please contact us via email or contact form, providing your order number. You will receive instructions regarding the return. The customer covers the shipping costs of the returned product unless the return is due to our error.

Refunds are processed within 14 days of us receiving the returned product, after verification of its condition. The money will be returned to the account from which the payment was made.

If a product is defective or not as described, please contact us within 14 days of receiving the package. Describe the problem and attach photos. We will review the complaint in accordance with applicable regulations and propose a solution (replacement, repair, or refund).

We do not offer direct exchanges (e.g., a different size for the same item in one transaction). If you want to exchange a product, please follow this procedure:

1. Return the item that does not fit (you will receive a refund).
2. Place a completely new order for the correct size/color.

Product availability is visible on the product page. If a product is unavailable, you can sign up for an availability notification - you will receive an email when the product is back in stock.

Yes, all products are covered by a manufacturer's warranty. The warranty period depends on the manufacturer and is stated in the product description or on the warranty card included with the product. Additionally, you are entitled to statutory warranty rights.

Please contact us - we will try to source the product you are interested in. Provide the exact model and manufacturer, and we will check the possibility of ordering it.

For every clothing item, you will find a size chart with exact measurements. We recommend measuring yourself carefully and comparing with the chart. If in doubt, contact us - we will help you choose the right size.

No, you can place an order as a guest. However, creating an account allows for faster future orders, tracking your purchase history, and managing shipping details.

Log in to your account and go to profile settings. There you can update your personal information, shipping addresses, and communication preferences.

Yes, your data security is our priority. We use SSL encryption and comply with GDPR regulations. Your data is not shared with third parties without your consent.

On the login page, click "Forgot password?". Enter your email address, and you will receive a link to reset your password.

You can contact us via the contact form on the website, email, or phone. Contact details can be found in the "Contact" tab. We respond to messages within 24 hours on business days.

Our customer service team is available from Monday to Friday, 9:00 AM - 5:00 PM. On weekends and holidays, response times may be longer.

If we offer personal pickup, this option will be available during checkout. Once your order is ready, you will receive an email notification that you can pick up your package.