Frequently Asked Questions (FAQ)

Placing an order in our store is simple and intuitive. Choose the products you're interested in, add them to your cart, then proceed to checkout. Fill out the shipping details form and select your payment method. After confirming your order, you will receive an email with confirmation and your order number.

We accept credit and debit card payments (Visa, Mastercard, American Express, Maestro), bank transfers, BLIK, and fast online payments. All transactions are fully secure.

Yes, you can cancel or modify your order if it hasn't been shipped yet. Contact us as soon as possible via email or phone. Once the package is shipped, you can use your right to return.

Yes, after placing your order, you will automatically receive an email confirmation with order details and a reference number. If you don't receive the confirmation within a few minutes, check your spam folder or contact us.

Free delivery is available from 249zł (this discount cannot be combined with other promotions). Standard shipping costs start at 9.99zł, but depend on the selected delivery method. You will see the exact costs during checkout before making payment.

We process orders within 24 hours on business days. Most orders placed before 15:00 are shipped the same day. Delivery time depends on the selected shipping method and is typically 1-3 business days for courier shipments in Poland. Custom-order products may require longer processing time - we will inform you of this in the product description.

Yes, we ship to European Union countries. International shipping costs and delivery time are displayed when placing your order. Customs duties and taxes (if applicable) are calculated at checkout.

After your order is shipped, you will receive an email with the tracking number and a link to track the package. You can also check your order status by logging into your store account.

If the package doesn't arrive within the expected time, first check the shipment status using the tracking number. If the problem persists, contact us - we will help clarify the situation with the courier and find a solution.

You have 14 days from receiving the product to return it without giving a reason, according to consumer law. The product must be unused, in its original packaging with tags attached.

To return a product, contact us via email or the contact form, providing your order number. You will receive return instructions. The customer covers the cost of returning the product, unless the return is due to our mistake.

The refund is processed within 14 days of us receiving the returned product, after verifying its condition. The funds will be returned to the account used for payment.

If the product is defective or not as described, contact us within 14 days of receiving the shipment. Describe the issue and attach photos. We will process the complaint in accordance with applicable laws and offer a solution (exchange, repair, or refund).

We do not conduct direct product exchanges (e.g., exchanging a different size for the same product in one transaction). If you want to exchange a product, follow this procedure:

1. Initiate a return for the product that doesn't fit (you will receive a refund).
2. Place a completely new order for the correct size/color.

Product availability is visible on the product page. If the product is out of stock, you can sign up for an availability notification - you will receive an email when the product is back for sale.

Yes, all products are covered by the manufacturer's warranty. The warranty period depends on the manufacturer and is listed in the product description or on the warranty card included with the product. Additionally, you are entitled to statutory liability under consumer law.

Contact us - we will try to source the product you are interested in. Provide the exact model and manufacturer, and we will check if it can be ordered.

For every clothing product, you will find a size chart with exact measurements. We recommend measuring yourself carefully and comparing it to the chart. If you have any doubts, contact us - we will help you choose the right size.

No, you can place an order as a guest. However, creating an account allows you to place future orders faster, track your purchase history, and manage shipping details.

Log in to your account and go to profile settings. There you can update your personal data, shipping addresses, and communication preferences.

Yes, the security of your data is our priority. We use SSL encryption and comply with GDPR regulations. Your data is not shared with third parties without your consent.

On the login page, click "Forgot password?". Enter your email address, and you will receive a password reset link.

You can contact us via the contact form on the site, email, or phone. You will find our contact details in the "Contact" tab. We respond to messages within 24 hours on business days.

Our customer support team is available Monday to Friday from 9:00 to 17:00. On weekends and public holidays, response time may be longer.

If we offer in-person pickup, this option will be available during checkout. Once your order is ready, you will receive an email notification letting you know you can pick up the package.